Frequently Asked Questions
- Do I have to create an account to buy stuff?
Unlike many other online stores, we do NOT require you to create an account on our site to make a purchase. This is in order to speed up the checkout process and to keep your personal details confidential. However, If you choose to pay via credit card, you will need to provide your shipping and payment details on the secure PayPal website. As industry leaders in online payment processing you can be assured that your personal and payment details will remain secure with PayPal.
- Why does the URL change to auctioninc.com when I view my shopping cart?
The Noobstore's shopping cart functionality which calculates shipping costs is provided by auctioninc.com. Please note that auctioninc.com does not collect your shipping or payment details (this is collected on the secure PayPal website.)
- What T-Shirt sizes are normally available?
Most of our guy's shirts are available in 7 sizes from small to 4XL. Most of our girl's shirts are available in 5 sizes from small to 2XL.
If your size is greyed out in the dropdown list, this item is out of stock. We do not backorder items, however T-Shirts are usually restocked within 2 weeks.
T-Shirt sizes 2XL, 3XL, and 4XL will cost slighty more and may also incurr a higher shipping fee.
- Can I order out-of-stock items?
You cannot order out-of-stock items at this time. If you are interested in an item that is out-of-stock send us an email request to , and we will let you know about the future availability of the product.
- Can I send my Fan-in-Action photo to you?
Send us pictures of yourself pwning in your Pure Pwnage gear to and we'll post it on the Pure Pwnage Fan Pics page and the Fans-in-Action section of the Noobstore!
- Where do you ship from?
All orders are shipped from our 3rd party fulfillment center in Texas, USA.
- What locations do you ship to?
We ship to all PayPal supported countries, which is most international locations (including our friends in New Zealand and Australia)
- What do you charge for shipping?
Our shopping cart system automatically calculates shipping charges based on the weight of your item, the shipping country, and zip code using the United States Postal Service Shipping calculator.
A handling fee of $3 is added to all orders which is included in the total shipping price on the shopping cart page.
- Can I track the delivery of my order?
If you live within the United States, a notification e-mail containing USPS tracking information will be sent to you as soon as your order is shipped. Packages shipped outside of the USA are tracked only up until they leave the USA.
- When will my order arrive?
Delivery usually takes less than 2 weeks, but please wait 4 weeks before complaining :) International orders can sometimes take up to 8 weeks due to customs.
Unexpected delays can sometimes be caused by customs or other reasons outside of our control.
- How is my order packaged for shipping?
Orders are professionally packed in an appropriately sized box or envelope with sufficient padding to prevent damage during shipping. Posters are shipped in sturdy tubes and may be shipped seperately from the rest of your order.
- Do I have to pay import duty?
If you live outside of the United States you may be charged a small duty fee which is sometimes imposed by the governing customs body in the country you live in.
- What payment methods do you accept?
All of our online payments are processed through PayPal. Upon checkout you will be redirected to the secure PayPal payment page which uses 128 bit SSL encryption along with various anti-fraud detection measures to ensure the security of your credit card information. Payment methods include:
- Paypal transfer
- American Express
We also accept certified checks and money orders made payable to 'ROFLMAO Productions' using the offline order form presented at checkout.
- What merchant name will appear on my credit card charge?
The name that should appear on your Credit card statement is PAYPAL *ROFLMAO PROD
- Do I have to pay sales tax?
- Residents of Canada will be charged 5% GST, residents of Ontario will be charged and additional 8% for PST.
- Can I place an order by regular mail?
Sorry, but we no longer accept mail order (cash and check) payments.
- What is your return/exchange policy?
We will replace damaged items, however we normally do not provide refunds or exchanges. Please make sure that you verify your correct size on the T-shirt size charts before ordering.
- Do you offer discounts on bulk purchases?
If you are a merchant interested in reselling our products or just need to order a big batch of shirts for your next lan party, send us an email at .